”Since partnering with Magic Touch Software, we have successfully implemented a solid Customer Relationship Management system, including a File Imaging system. MTS has diligently listened to our application requirements and has continued to work closely in making this goal a reality.  Magic Touch Software has been very responsive throughout all stages of this process and as we refine our systems. Our production and efficiency continue to increase as a result of the new systems. The document scanning module alone has saved over 5 hours per day and has eliminated the need to hire an additional part time team member.”

General Manager, Keller Labs
”For nearly 30 years, Van Hook Dental Studio has built its reputation on providing the best quality dental restorations with highly personalized customer service. We've achieved this by scheduling cases by technician versus units to maintain the highest standards. We were looking for a CRM solution that would help us enhance and preserve that reputation. After months of research, we found that none of the off-the-shelf software programs available could address the unique needs to provide a full range of services. We turned to MagicTouch to help us build a customized package. They took the time to personally visit our lab to interview and sit with our technicians and staff. This allowed them to understand our processes. MagicTouch was able to incorporate this input into a program that has enabled us to efficiently improve scheduling and tie together our production, shipping and front office operations. We were very impressed with the knowledge and professionalism they put forth in creating a product that works well for us.”

Kim Van Hook

“We first invited Magic Touch Software to our lab for Process Analysis Services. We were soon very impressed by the professionalism and in depth ability of MTS in analyzing every minute detail of our laboratory processes. Nothing was overlooked and the final report included many helpful suggestions that we have employed to this day. As we moved forward with implementing the DLCRM Software, MTS continued to be very helpful and responsive to ours questions and concerns.”

Amy Ceresa, President , DDS Lab
”The scanning function of DL-CRM is extremely user-friendly and easy to use. I always anticipate major challenges when implementing a new program but was pleasantly surprised with the ease of install. All my questions have been answered quickly and thoroughly, and I am excited about the impact this program will have on the future of our laboratory.”

Neil Ingram, Green Dental Laboratories, Inc.
”The purchase of DLCRM has proven to be valuable addition to DLPlus. The document scanning and imaging module has been an invaluable tool, saving us valuable time and improving our customer service. The program interface allows quicker access to vital customer data for faster customer service.”

Neil Appelbaum, Protec Dental Laboratory

 

OTHER LABORATORIES THAT USE OUR PRODUCTS
   
   
   
   
   
   
   
   
   
   
   
   
   
   
Quantum Technologies, Windsor ON
   
Smile Dental, Cedar Hills TX
   
   
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