Yes, Magic Touch is built with flexibility in mind. You can customize work orders, labels, workflow stages, production methods, and communication templates to match your exact processes and preferences.

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Absolutely. Magic Touch is built to be integration-friendly, with support for tools like EasyRx that simplify data exchange and improve your lab's workflow. 

Absolutely. You can link case numbers directly to payments in MagicTouch Payments, so reconciliation and record-keeping stay clean and easy.

Absolutely! In fact, you get a dedicated onboarding specialist who sets up your payments, provides refresher training, and activates your account when you’re closed so everything is ready when you open next.

Yes. MagicTouch Payments allows recurring payments on partner statements, so balances are paid on time without manual follow-up.

Yes. We offer tailored pricing for labs that need something beyond our standard packages. Speak with a Magic Touch representative to design the right plan for your lab.

Yes—where permitted and with compliance safeguards. MagicTouch Payments lets you pass processing costs transparently while staying within card network rules.

Both are supported. You can issue full or partial refunds, as well as capture only part of an authorized amount, directly from MagicTouch.

By automatically passing enhanced B2B data with each transaction, MagicTouch Payments qualifies for lower interchange rates—saving you money without extra effort.

It connects teams, reduces bottlenecks, and delivers real-time data so you can run your lab more efficiently.

Consent is collected digitally and stored securely with the tokenized card inside MagicTouch Payments, giving you a verifiable record while keeping card data out of your environment.

Flexible monthly pricing based on lab size and features. Magic Touch Lite offers a low-cost entry point.

We release regular updates to improve functionality, fix defects, and enhance performance — delivered automatically, with minimal disruption to your workflow.

Data security is our highest priority. Magic Touch safeguards your lab and client information with advanced encryption and secure cloud hosting. In addition, we protect the WAN connection using SSL certificates to ensure data remains secure at all times.

Yes. All Magic Touch solutions are fully HIPAA compliant. We can also help identify where your current tools may pose compliance risks.

Yes. Our platform is designed to be user-friendly and comes with onboarding support, training resources, and ongoing customer support.

Yes. All plans are built to grow with your lab’s needs.

Yes. We offer comprehensive onboarding support, including live training, documentation, and a dedicated success team to ensure your lab gets the most out of the platform from day one. 

Customers pay month to month invoices.

Contact our support team via phone or email, and we’ll troubleshoot the issue promptly. We aim to minimize downtime and keep your lab running smoothly.

An affordable, web-based option for small labs. It covers case entry, customer tracking, invoicing, and payment logging.

Magic Touch Signature is a comprehensive, enterprise-level dental lab management system. It brings together production, case tracking, billing, CRM, technician scheduling, reporting, and shipping integrations— all within one secure platform.

All major credit and debit cards are accepted for card-not-present, and in-person when requested, as well as ACH.

Labs with high daily volume or multiple locations that need full operational control and in-depth reporting.

Our platform is built specifically for dental, orthodontic, and aligner labs looking to modernize their operations — and all other dental manufacturing operations, whether you outsource or in house, analog or fully digital. Whether you're a small lab or a growing multi-location business, Magic Touch adapts to your workflow.

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For security. With MagicTouch Payments, clients enter card details through a secure link, and the information is tokenized—so no sensitive data is stored or written down in your lab.