Technician Manager

“Magic Touch brought everything together for us. It not only made our lab more efficient, but it also transformed how we communicate with clients—giving them 24/7 access through the portal and making their lives so much easier.”

"Magic Touch Software is like having a crystal ball—you can see the future because you have all the data. You know exactly how much time you need per case. Thanks to Magic Touch Software, we can track everything that is happening on a customer and on a case. It really avoids a lot of mistakes, a lot of human errors. Everything is consolidated in one software, everybody across the organization has the same information. Magic Touch Software is the best and biggest tool my employees are using. They can predict what’s going to happen. I have to say again that switching to your software last year was the best decision we could make for the laboratory. Great support, great new features."

“What drove the decision to go with Magic Touch was the on-site visit. A team member was able to come out, meet with the owner and the management team. He analyzed our workflow, provided real-time demonstrations on how he felt the system could help us, and offered a lot of possible solutions for some of the challenges that we were facing.” 

"We were looking for a CRM solution that would help us enhance and preserve our reputation. After months of research, we found that none of the off-the-shelf software programs available could address the unique needs to provide a full range of services. We turned to Magic Touch Software to help us build a customized package. They took the time to personally visit our lab to interview and sit with our technicians and staff. This allowed them to understand our processes. Magic Touch was able to incorporate this input into a program that has enabled us to efficiently improve scheduling and tie together our production, shipping and front office operations. We were very impressed with the knowledge and professionalism they put forth in creating a product that works well for us."

"Magic Touch Software allows any lab to be successful. A lot of other products are unstable. Magic Touch is stable. We are totally reliant on the software and production would come to a screeching halt without it, and we never have issues with Magic Touch. And the customer service and support is outstanding. They are always available. Any time there is an issue, they react quickly and get things done. You need look no further for a complete laboratory solution. The complete integration from case pickup to delivery is seamless and easy to use. Magic Touch has played a significant role in our laboratory’s growth. The software is continually being upgraded with new features that are well thought out and provide us with tools that make us more efficient and productive.”

"Magic Touch Software helps us connect both the front- and back-office requirements. Once I learned that Magic Touch integrated shipping, CRM, credit card processing, and accounting, it was an easy decision."