Digital Gateway
Seamless integrations for a smarter workflow
The Digital Gateway acts as a centralized hub that connects Magic Touch users to leading scanning solutions, streamlining the digital workflow from scan to case creation. With built-in integrations to top industry tools, labs can save time, reduce manual entry, and ensure greater accuracy across the board.
Why labs choose Magic Touch
Centralized hub connecting all scanning solutions
Streamlined workflow from scan to case creation
Built-in integrations with top industry tools
Reduced manual entry for greater efficiency
Improved accuracy across every case
Faster case processing to save time and boost productivity
Simplify every case
Technician Bench
Paperless tool that gives technicians access to tasks, schedules, and case details, streamlining workflows with real-time updates.
Technician Manager
Web-based app that lets technicians assign tasks, scan work, perform QC, track time - updating schedules, audits, and reports.
Customer Portal
Allows customers to submit cases, make payments, reprint invoices, and send messages 24/7.
Case Management
Track cases from entry to delivery with full visibility and audit trails.
Route Manager
App for lab drivers to track pickups, alert missed cases and collect delivery signatures.
Shipping Integrations
Support pickups and outbound shipping.
Operations Hub
Centralized platform for production, task assignments, invoicing, reporting, and automated client communications.
Digital Gateway
Connects Magic Touch to leading scanning solutions through a unified gateway system. Beyond IOS integrations, the Digital Gateway consolidates provider applications, eliminating the need to switch between apps and keeping cases and related documents centralized in one place."
Business Intelligence Dashboards
Real-time reports on case trends, turnaround times, production, and financial health.
CRM & Support Tools
Log communications, track calls, manage tickets, and maintain detailed client histories.
Paperless Invoicing & Payment Tracking
Automate billing, track payments, and manage accounts receivable with easy-to-use financial reporting.
Billing & Settlements
Simplify financial management with digital invoicing and monthly statements. Go paperless to reduce costs, improve accuracy, and provide clients with convenient, secure access to their billing information.
When digital cases live in too many inboxes, case entry becomes a bottleneck.
If your team is bouncing between scanner portals, downloads, zip files, and manual case creation, the risk is the same every time: missed details, slower intake, and inconsistent documentation.
Digital Gateway centralizes inbound digital orders and connects them to Magic Touch, so your team can move from scan to case creation with fewer steps and fewer opportunities for error.
A cleaner path from scan to production:
- Collect: Digital Gateway pulls inbound orders from supported scanning platforms into one place.
- Create: Digital files and key order details flow into Magic Touch for faster, more consistent case creation.
- Control: Your team reviews and accepts cases using a consistent intake workflow with clearer handoffs to production.
Result: less re-keying, fewer context switches, and a more repeatable digital intake process.
testimonials
See why dental labs trust Magic Touch
What labs use it for
Common reasons labs add Digital Gateway:
- Reduce manual entry when digital case volume grows
- Standardize digital intake across team members and shifts
- Keep files and related case documents centralized instead of scattered across portals and desktops
- Improve consistency when multiple locations or departments share case entry
Supported digital gateway integrations
Digital Gateway integrates with leading scanning platforms, including:
- 3Disc
- 3Shape
- DEXIS
- iTero
- MEDIT
- Shining3D
- DSCore (Coming Soon)
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Built for real lab workflows
Keep your intake process consistent as volume increases
Digital cases shouldn’t force your team to improvise. Digital Gateway supports a more controlled intake flow, such as:
- Reviewing case details and files before release to production
- Flagging exceptions (missing info, questionable file, unclear instructions)
- Preventing duplicates by using identifiers already present in digital orders (when available)
- Maintaining a documented trail so customer service and production aren’t guessing later
Deployment options
Works with the deployment model you prefer.
Digital Gateway supports the deployment approaches most labs need:
- On-premises installations
- Magic Touch hosting
- Cloud environments such as Azure/AWS
What labs notice after centralizing digital intake:
- Fewer manual steps during intake
- Significantly fewer errors
- Smoother handoffs between admin and production
- Better visibility when managing higher digital case volume
Ready to modernize your lab?
FAQs
Have questions? We’ve got answers.
From platform capabilities to onboarding, explore answers to the most common questions labs ask when getting started with Magic Touch.