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Running a small dental lab means juggling cases, due dates, and doctor communications, often with limited staffing. The best systems bring case tracking, CRM, billing, and production planning into one system so you can cut manual steps, reduce remakes, and ship on time.
Below, we cover the features small labs rely on, how the most common workflow fits your day-to-day, pricing considerations, and quick next steps to see it inaction.
Small Labs Checklist
✓ Case visibility by due date and stage
✓ Single customer record (notes, calls, alerts)
✓ Digital Rx & attachments
✓ Batch shipping/labels
✓ Invoice + collections tracking
✓ Technician scheduling
✓ Integrations (DDX, carriers)
Core Lab Management System Features
- Case Tracking: Track every case from intake to delivery, with status, due date, and technician steps at a glance.
- CRM and Communications: Log calls, notes, and automated alerts so no doctor question falls through the cracks.
- Scheduling and Production: Assign work, balance loads, and view bottlenecks on a live dashboard.
- Billing and Collections: Auto-generate invoices, track aging, and trigger follow-ups at 30/60/90 days.
- Shipping and Route Management: Bundle shipments and manage local pickups with scan-to-ship.
- Integrations: Connect software integrations, carriers, and email to cut double entry.
Common Dental Lab Workflow for Orders
- Rx intake (scan work order, attach files) →
- Plan (assign tasks; due date auto-calc) →
- Produce (bench tasks + time clock) →
- QC (capture notes/photos) →
- Ship/Deliver (labels, routes, notifications) →
- Invoice and Collect (post charges; automate reminders in Magic Touch Lite).
Customer Relationship Management
Customer Relationship Management (CRM) is an essential element of any business and the same is true in the dental lab industry.
There are several CRM software options available, focusing on improving customer relations and acquisition while increasing retention rates as well. In the dental lab industry, this software offers exceptional organization, helping you better assist your clients without the hassle of sifting through files.
Use Lab Software to Learn What Clients Want
Dental lab software helps improve customer service in the dental industry. Each client has unique needs, and lab management systems can show you which methods work best. You can then adjust your training to better assist clients and attract more business.
Plan for Growth
Not using lab management software can hinder your dental lab's growth. Dental lab software simplifies client management, helping you boost your business.
To achieve your lab’s ambitions, it's wise to plan ahead with this software and utilize its integration features. Labs of any size can transition smoothly to dental lab software with the customer support available during implementation.
Case Management Problems for Small Labs
Managing a small lab can be challenging, especially regarding case management. Too much information can lead to confusion, making dental lab software essential.
When your lab experiences an increase in business, this can boost growth. However, you risk losing clients if you cannot track information efficiently.
Dental lab software makes it easy to input and retrieve information, allowing you to stay organized and prepare for future expansion. It also connects customer management with real-time production data.
Magic Touch Lite for All Small Labs
Dental lab software like Magic Touch Lite enhances customer acquisition and retention while reducing labs’ workload globally. It enables your lab to grow and compete with larger labs in your area, and industry experts consider it the future of the industry. Schedule a demo to see it in action.
Do you have questions about how dental lab software can improve your lab? Our resources page has more articles on the subject.
"Magic Touch Software is like having a crystal ball—you can see the future because you have all the data. You know exactly how much time you need per case."
– Frédéric Rapp, Crown Ceram Dental Labs
Magic Touch Software’s products have emerged as the leading software solutions for dental laboratories worldwide. The unique features and powerful designs have often set the bar for all dental lab software.
